Last updated 22 May 2018
a) Oki Europe Ltd (“Oki”) wishes to protect the privacy of visitors to this part of the CustomServe website managed by Acuigen Ltd (CustomServe is the name of the product used to run this website). Please read the following policy; it will help you to understand how Oki uses your personal data and the information your provide.
d) You may also be asked to give additional consents as you progress though other parts of our website.
e) This website is for people aged over 16. If you are under the age of 16 please do not use this website.
a) Participation is optional, you have a right to withdraw at any stage, and you may request that information you have provided be removed and destroyed.
b) The information you provide includes your name, address, phone number, email address and other relevant information as well as the equipment you or your organisation has purchased, and your opinions on Oki products and services. You may also be asked to provide a VAT number or add your job title and organisation if you are a business.
c) The information collected will be used to register your product or service. It may also be used by Oki to:
i) Provide information about its services or products to you (you will be asked to give your additional consent for this).
ii) Complete surveys that Oki use for research purposes, although you do not have to respond to them (you will be asked to give your additional consent for this).
iii) Record and process fulfilment of your orders for products and services you request.
iv) More detailed information about how Oki uses your information can be found www.oki.com/eu/printing.
d) Information that you provide to us on this website will be passed by Acuigen to Oki, who is the data controller of the information. It is the controller which determines the purposes and means of processing of the personal data collected by Acuigen, and Acuigen will only process your personal data on the documented instructions of the controller.
e) Your personal data is processed by Acuigen based on you giving explicit consent to that processing to the controller, but Acuigen will provide the means by which you give your consent (for example, by using appropriate forms, fields or tick boxes).
i) You may request the erasure of your personal information where there is no compelling reason for its continued processing, however Oki may need to retain some of this information in a suppression list, or for legal reasons.
j) The information that you provide to Oki will be retained for as long as the information has commercial value to Oki.
a) To benefit from the full functionality of our websites, your computer, tablet or mobile device will need to accept cookies that our site uses. By using our website, you agree that we can place the cookies described below on your device. If you choose not to accept our cookies, some of the features of our site may not work as well as we intend.
b) The following is a list of the Cookies we use and their purpose:
Essential for the product registration and Survey forms to operate. This cookie is deleted when you close your browser.
a) Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data.
b) Acuigen will protect the personal data which you provide to Acuigen by taking appropriate technical and organisational measures to safeguard it from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss. All Acuigen employees and any third parties it engages to process your personal data are obliged to respect the confidentiality of your data.
c) Acuigen will record your IP address and browser type, together with the date, time and duration of your visit when you visit Oki’s website in order to track which organisations have visited the websites. Acuigen uses this information to compile usage statistics on the use of its websites to track how users navigate through the sites in order to evaluate and improve the websites.
d) When you give us personal data we may send, receive, store and/or process the data electronically to and from servers anywhere in the world, including countries outside the European Economic Area.
5) Contacting Oki or Acuigen
If you wish to contact us please write to:
If you wish to contact Oki please write to:
OKI EUROPE LTD
+44 (0)20 8219 2190