Privacy and Cookies Policy

Last updated 22 May 2018

1)       Introduction

a)       Oki Europe Ltd (“Oki”) wishes to protect the privacy of visitors to this part of the CustomServe website managed by Acuigen Ltd (CustomServe is the name of the product used to run this website).  Please read the following policy; it will help you to understand how Oki uses your personal data and the information your provide. 

b)       We may change this privacy policy at any time without giving you notice, so please check it each time you visit our website.

c)       Whenever you give us personal data or information, you are consenting to its collection and use in accordance with this privacy policy, including our use of cookies as explained below. 

d)       You may also be asked to give additional consents as you progress though other parts of our website.

e)       This website is for people aged over 16.  If you are under the age of 16 please do not use this website.

2)       Information we collect from you when visiting this site

a)       Participation is optional, you have a right to withdraw at any stage, and you may request that information you have provided be removed and destroyed.

b)       The information you provide includes your name, address, phone number, email address and other relevant information as well as the equipment you or your organisation has purchased, and your opinions on Oki products and services.  You may also be asked to provide a VAT number or add your job title and organisation if you are a business.

c)       The information collected will be used to register your product or service.  It may also be used by Oki to:

i)         Provide information about its services or products to you (you will be asked to give your additional consent for this).

ii)       Complete surveys that Oki use for research purposes, although you do not have to respond to them (you will be asked to give your additional consent for this).

iii)      Record and process fulfilment of your orders for products and services you request.

iv)      More detailed information about how Oki uses your information can be found

d)       Information that you provide to us on this website will be passed by Acuigen to Oki, who is the data controller of the information.  It is the controller which determines the purposes and means of processing of the personal data collected by Acuigen, and Acuigen will only process your personal data on the documented instructions of the controller. 

e)       Your personal data is processed by Acuigen based on you giving explicit consent to that processing to the controller, but Acuigen will provide the means by which you give your consent (for example, by using appropriate forms, fields or tick boxes). 

f)        Acuigen will not sell, distribute or lease your personal information to third parties, unless it is required to do so by law.

g)       If you would like a copy of the information held about you, please write or email Oki (details below). 

h)       If you believe that any information held is incorrect or incomplete, please write to or email Oki who will promptly correct any information found to be incorrect.

i)         You may request the erasure of your personal information where there is no compelling reason for its continued processing, however Oki may need to retain some of this information in a suppression list, or for legal reasons.

j)         The information that you provide to Oki will be retained for as long as the information has commercial value to Oki.


3)       Cookies


a)       To benefit from the full functionality of our websites, your computer, tablet or mobile device will need to accept cookies that our site uses.  By using our website, you agree that we can place the cookies described below on your device.  If you choose not to accept our cookies, some of the features of our site may not work as well as we intend.

b)       The following is a list of the Cookies we use and their purpose:


Cookie Name


Cookie Purpose


Session only

Essential for the product registration and  Survey forms to operate. This cookie is deleted when you close your browser.


3 months

Essential for forms to operate, it stores the acceptance of the cookie policy so that the user does not need to accept it again.


c)       If you would prefer to block or delete cookies from our web site this can be done using your browser.  All browsers are different in the way this is achieved however advice can be found in the browser’s help system or for mobile devices refer to the user manual.

4)       Security

a)       Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data.

b)       Acuigen will protect the personal data which you provide to Acuigen by taking appropriate technical and organisational measures to safeguard it from unauthorised access, improper use or disclosure, unauthorised modification or unlawful destruction or accidental loss.  All Acuigen employees and any third parties it engages to process your personal data are obliged to respect the confidentiality of your data.

c)       Acuigen will record your IP address and browser type, together with the date, time and duration of your visit when you visit Oki’s website in order to track which organisations have visited the websites.  Acuigen uses this information to compile usage statistics on the use of its websites to track how users navigate through the sites in order to evaluate and improve the websites. 

d)       When you give us personal data we may send, receive, store and/or process the data electronically to and from servers anywhere in the world, including countries outside the European Economic Area.

5)       Contacting Oki or Acuigen

If you wish to contact us please write to:

Acuigen Ltd
Cranfield Innovation Centre
University Way
MK43 0BT
+44 (0) 1234 759 800




If you wish to contact Oki please write to:



Blays House

Wick Road



TW20 0HJ


+44 (0)20 8219 2190