CustomServe is Acuigen’s secure platform for capturing, managing and acting on client insight - supporting structured programmes, consistent governance and firm‑wide decision-making
Designed to reduce risk and maintain trust across every stage of feedback management.
CustomCustomServe supports a controlled approach to client feedback, with structured workflows, defined permissions and secure platform access.
Built for professional services environments, it enables firms to manage client listening programmes with consistency, transparency and appropriate oversight.
Ensure the right people access the right information securely, keeping records controlled and properly governed at all times.
Built-in validation reduces variation and manual errors, ensuring outputs remain consistent and aligned with client expectations.
Complete audit trails provide full visibility across changes, ensuring compliance and control within sensitive environments.
Our globally recognised accreditations bear witness to our steadfast dedication to information security, excellence in service, and adherence to the highest standards in research management.
Information Security - Data protection is a paramount concern for businesses of all sizes. Safeguarding your data and personal information is not just a necessity, but a priority. We are proud to hold the international standard ISO 27001:2022 accreditation.
Quality Management - We are dedicated to delivering the highest quality of service. Our ISO 9001:2015 accreditation demonstrates our ability to provide professional, precise, and well-managed services.
Research Management - Our ISO 20252:2019 certification forms the foundation of our client feedback services, ensuring quality systems and security are independently assessed.
CustomServe is designed for professional services environments where credibility, confidentiality and governance matter.
A controlled way for authorised users to access the platform:
Robust controls designed to safeguard data:
Flexible tools and connectors:
CustomServe is developed and supported within an organisation certified to ISO 27001, ISO 9001 and ISO 20252 standards.
Yes. Access can be controlled through role-based permissions, helping organisations ensure users only see information relevant to their responsibilities.
Yes. Generative AI features can be enabled or disabled at the platform level, allowing organisations to align platform configuration with their governance requirements.
Yes. Audit trails provide visibility of key changes and activities, supporting governance, accountability and compliance requirements.
Yes. CustomServe supports integration capabilities including API-based connectivity and SSO options where required.