CustomServe is Acuigen’s secure platform for capturing, managing and acting on client intelligence, supporting structured programmes, consistent governance and organisation‑wide decision-making
CustomServe provides a secure, controlled client intelligence platform designed for professional services firms and corporates. Built with governance, compliance, auditability, and data security at its core, the platform enables organisations to manage client feedback programmes with confidence through role-based access controls, structured workflows, ISO-certified processes, and robust data protection standards.
Designed to reduce risk and maintain trust across every stage of feedback management.
CustomServe supports a controlled approach to client feedback, with structured workflows, defined permissions and secure platform access.
Built for professional services and corporate environments, it enables organisations to manage client listening programmes with consistency, transparency and appropriate oversight.
Ensure the right people access the right information securely, keeping records controlled and properly governed at all times.
Built-in validation reduces variation and manual errors, ensuring outputs remain consistent and aligned with client expectations.
Complete audit trails provide full visibility across changes, ensuring compliance and control within sensitive environments.
Our globally recognised accreditations bear witness to our steadfast dedication to information security, excellence in service, and adherence to the highest standards in research management.
Information Security - Data protection is a paramount concern for businesses of all sizes. Safeguarding your data and personal information is not just a necessity, but a priority. We are proud to hold the international standard ISO 27001:2022 accreditation.
Quality Management - We are dedicated to delivering the highest quality of service. Our ISO 9001:2015 accreditation demonstrates our ability to provide professional, precise, and well-managed services.
Research Management - Our ISO 20252:2019 certification forms the foundation of our client feedback services, ensuring quality systems and security are independently assessed.
CustomServe is designed for professional services and corporate environments where credibility, confidentiality and governance matter.
Defined standards for how data is handled and checked:
Controls that support consistent, repeatable delivery:
Secure hosting, access controls and integration options:
CustomServe is developed and supported within an organisation certified to ISO 27001, ISO 9001 and ISO 20252 standards.
Yes. Access can be controlled through role-based permissions, helping organisations ensure users only see information relevant to their responsibilities.
CustomServe AI Guard allows generative AI to be switched off at three levels: an entire client site, an individual client, or a single interview. This allows organisations to align platform configuration with their own and their clients' governance requirements.
Yes. Audit trails provide visibility of key changes and activities, supporting governance, accountability and compliance requirements.
Yes. CustomServe supports integration capabilities including API-based connectivity and SSO options where required.